Support

Need help? Email support@tapin-events.com and we'll get back to you, usually within a day.

Common questions

I didn't get my sign-in code.

Wait a minute, then check your Junk or Spam folder and search your inbox for "TapIn." You can request a new code after 60 seconds. School email systems sometimes delay new senders, so marking our email as "Not junk" helps.

It says to use my school email.

TapIn only accepts school email addresses that end in .edu.

The scan says "Code not active."

The host may have closed check-in or made a new code. Ask the door for the current code.

The camera screen is black.

Make sure TapIn has camera access in Settings → TapIn → Camera, then close and reopen the app.

Does TapIn check my age?

No. Ages in TapIn are self-reported. Bring a valid ID to events. Hosts are responsible for checking it.

How do I host an event?

Tap Host on the camera screen, name your party, and show the QR code at the door. Guests appear on your live list as they scan. You can add door staff, close check-in, make a new code, or export the list.

How do I delete my account?

In the app, go to Account → Delete my account. Your profile and all check-ins are removed permanently. See our Privacy Policy for details.